The Luna Tickets Faux Pas

There’s an event ticketing agency here in Leeds called Luna Tickets. Lisa and I have used them before for gigs in Leeds. Their website is the usual case of user name and password before you can access your account. All very straightforward stuff.

Last night Lisa and I received an email from Luna Tickets saying:

Your password to login to www.lunatickets.co.uk has been reset. Your new password is pissflaps. You can change this once you login to your account. You can access your account here: https://www.lunatickets.co.uk/login.php

Which was, we thought, a little bit odd since neither of us had changed the password. A visit to the Luna Tickets site showed it as down for maintenance and there was not much more we could do.

This morning an email has come through from Luna Tickets; the explanation for last night’s email was:

Lunatickets.co.uk would like to apologise to those of you that may have received an email yesterday evening regarding a change in your password settings. This email was sent in error whilst our development team were working on the security of the site, unfortunately when the team thought they were working offline they were in fact working online causing the security check to go wrong.

So a big oops from the Luna Tickets development team then. I can just imagine their gasps when they realised what they’d done. Good on them for sending out the apology though and other than their faux pas, they’ve always been a good place to get tickets.